Our Guarantee & Warranty - Level Two Chimney Camden

The Level Two Chimney Camden Guarantee

We’re Corrine Halstead and the crew at Level Two Chimney Camden, and we’ve been sweeping, inspecting, and repairing chimneys across Camden since 2009. In that time we’ve cleaned and inspected more than 38,000 chimneys, and we’ve learned that a guarantee only matters if it’s written down before anyone touches your home. That’s why we operate under the Haven Standard, a set of operating clauses we’ve followed since day one. Our 365-Day Done Right Promise is stamped on every job: if it’s not done right, we make it right. No runaround, no finger-pointing, no “call the manufacturer.” You get a written price before work starts, a written scope of what we’ll do, a written warranty when we’re done, and a documented photo record of everything we found. That’s not marketing language. That’s Haven Standard Clause 1, Clause 4, and our plain commitment to every homeowner in Camden, from Cramer Hill down to Waterfront South.

Call (856) 741-9572

What’s Covered

• Workmanship on every repair and installation. If a joint we sealed leaks, a liner we installed shifts, or a crown we patched fails within 365 days because of how we did the work, we come back and fix it at no charge. This covers our labor and the integrity of the installation itself, backed by the Done Right Promise stamped on your invoice.
• Parts and materials sourced through Haven’s buying network. We use flue liners from DuraFlex and Olympia Chimney, refractory materials from HeatShield, caps and crowns from Gelco and Famco, and specialty components from Copperfield. These aren’t generic parts from a hardware store shelf. If a material we supplied fails because of a manufacturing defect, we handle the replacement and reinstall under our workmanship coverage. You don’t chase the manufacturer; we do.
• Cleanup and property protection. We lay drop cloths before we open a tool bag, run HEPA vacuums during chimney sweeping, and inspect our work area before we leave. If we track soot through your hallway or scratch a floorboard, we fix it or pay to fix it. Haven Standard Clause 3 requires that we leave your home cleaner than we found it, and we mean that literally.
• On-time arrival with a named, background-checked technician. You get a text when your tech is en route, a uniformed crew member who introduces themselves by name, and a license number you can verify. If we miss a scheduled arrival window without calling ahead, we discount your service. Haven Standard Clauses 2 and 5 require verified crews and schedule accountability, not excuses.
• Honest, upfront pricing with zero surprises. We deliver a written price, a written scope, and a written warranty before any work begins. Not after we’re in your living room. Not after we’ve found “additional problems.” Clause 1 of the Haven Standard, H.A.V.E.N. “Have it in writing,” exists because we watched other companies bury homeowners in add-ons. That doesn’t happen here. If we find something unexpected during inspection, we stop, show you camera footage, and write a new price if you want the additional work done. No pressure, no hidden fees.

Our Satisfaction Promise

If you’re not satisfied with our work, call us at (856) 741-9572. A live person answers 24 hours a day, 7 days a week, and we’ll schedule a return visit within 48 hours to inspect the issue ourselves. We bring the original photo record from your job, compare it to what we’re seeing now, and determine whether it’s a workmanship problem, a materials problem, or a misunderstanding about what was agreed to. If we missed something or did something wrong, we fix it free under the 365-Day Done Right Promise. If the issue falls outside our coverage, we explain exactly why, show you the documentation, and quote any additional work in writing before we start. We’ve operated this way since 2009 because it works. Most complaints we’ve handled over 38,000 jobs came down to communication, not craftsmanship, and we resolved them by sitting down with the homeowner, pulling up the photos, and talking through what happened. No one gets ghosted. No one gets transferred to a call center in another state. Corrine Halstead reviews every escalation personally, and our crew’s names are on the line for every job they touch.

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After

Licensed & Insured Backing

A written guarantee is only as solid as the company standing behind it. We’re licensed and insured, which means if something goes seriously wrong, a homeowner in Camden or Pennsauken or Gloucester City has real recourse, not just a promise on a website. Our insurance covers property damage and worker injury on your premises. Our licensing means we’ve met New Jersey’s requirements for chimney contractors and maintain those credentials year after year. We display our license number on every page because we want you to verify it. The Haven Standard was built on this foundation: verified crews, documented work, and a real business entity that doesn’t disappear when you need accountability. We’ve been here since 2009, we’ve cleaned 38,000 chimneys, and we’re not going anywhere. That’s the guarantee behind the guarantee.

Free Second Opinion Guarantee

If another chimney company in Camden has handed you a written estimate for liner replacement, crown rebuild, or any major repair, bring it to us. We’ll inspect your chimney with our camera system, pull the photo record, and tell you honestly whether that scope matches what we’re seeing. If the work is necessary, we’ll quote our own written price and you can compare. If it’s not necessary, we’ll show you the footage and explain why. This service costs nothing. We’ve been doing it since 2009 because homeowners in neighborhoods like Parkside and Cooper Grant deserve to make informed decisions about expensive chimney work, not pressured ones. Some estimates we’ve reviewed recommended full liner replacements for flues that needed nothing more than a proper sweep and Class III creosote removal. Others missed active water intrusion that was eating away at the smoke chamber. The only way to know is to look, and we look for free.

What Documentation You Walk Away With

Every visit produces a packet: a written scope of work performed, a written price you agreed to before we started, a written warranty summary with the 365-Day Done Right Promise clearly stated, and a documented photo record showing liner condition, crown integrity, creosote classification, and any defects we found. This isn’t an optional add-on or a premium service. Haven Standard Clause 4 requires this archive practice on every job, and we’ve maintained it continuously since 2009. If you sell your home in Camden five years from now, you’ll have dated proof that your chimney was professionally inspected. If a dispute arises with an insurance adjuster after a chimney fire, you’ll have evidence of maintenance. If we need to warranty something, we pull the same photos you have and compare. Transparency isn’t a feature we charge extra for. It’s how we’ve always worked.

How to Invoke the Guarantee

Call (856) 741-9572 any time, day or night. A live person answers. Give them your address and the date of service, and we’ll pull your file, including the photo record and the original written scope. For workmanship issues under the 365-Day Done Right Promise, we schedule a return visit at no charge. For questions about coverage limits or to request a Free Second Opinion on another company’s estimate, we’ll book a camera inspection and walk you through what we find. No web forms to fill out, no “we’ll call you back in 24 to 48 hours.” We answer the phone because we know chimney problems don’t wait for business hours, and neither should accountability.

Written by Corrine Halstead, Owner at Level Two Chimney Camden, serving Camden, NJ since 2009.